Open Your Dashboard. Log in to UPS.com to view your My Choice dashboard.Select Your Package. Click on “Delivery Options.” … Follow the Prompts. Reroute your package to a different location or change the delivery date.

Can you edit a UPS shipment?

You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip®, or Quantum View®. … UPS Express Critical® and freight shipments are not eligible for this service.

How do I add delivery instructions to UPS?

Providing UPS Delivery Instructions Online You’ll find an “Add Delivery Instructions” button to click above the current tracking details. You can specify to leave the package at the front, side or back door, on a porch, with a neighbor, in a garage or at a custom location.

Can you edit a UPS shipping label?

To create or edit a consignee label, doc label, or shipment label header template: Select Create/Edit Custom Labels on the Tools tab or click the Select Custom Label button in the Profile Editor window. … The Custom Label Editor welcome window appears. Review the information and click the OK button.

How do I correct a UPS delivery address?

Enter your tracking number and go to the tracking details page on UPS.com. Once there, choose the correct my address button and find the address modification window. Here you can choose an option from the drop-down menu in the new delivery address section.

Who do I call if UPS delivers to wrong address?

If you need to call the UPS to try and recover your package, one way to go about it is calling them at 1800 P-I-C-K U-P-S. Once you get the machine to answer the phone, press 0 a few times in order to be connected to the operator.

How long does it take UPS to process a delivery change?

Hi Mohammed: It usually take up to two weeks. You can make the Change of Address process faster and easier by notifying everyone who sends you mail of your new address and the date of your move, two weeks before you move. Most bills and statements have an area for making an address change notification.

What happens if UPS loses my package?

The sender or receiver of a missing UPS package can open a claim with the company for a full refund. The entire claim process with UPS takes an average of 10 days to be completed. You can report a missing UPS package and file a claim at the UPS claims site.

How do I Unvoid a UPS label?

If a shipment is voided by mistake, you cannot “unvoid” the shipment, but you can repeat the shipment. If you have a problem with your bill, simply call the UPS Billing Department at 800-811-1648 with the tracking number(s) and pickup record number(s).

Can you cancel a UPS shipment and get a refund?

If you no longer need to send your parcel, you can cancel your order and request a refund. Please note that to be eligible for a refund you must: Be the contract holder with UPS Today. Have booked the delivery within the last 28 days.

Article first time published on

How do I add notes to UPS delivery?

Adding Pertinent Information Once you have an account through UPS My Choice, you will have the ability to add instructions for the driver when you have a package on the way. You can simply open up your account, view the relevant delivery, and add any notes that you wish to pass along.

What happens if I put the wrong address on a package UPS?

Using UPS Delivery Intercept, you can request delivery changes for a package you sent before we try and make the first delivery attempt. Delivery intercept offers a few different options to have the delivery updated. Request the package be returned to you. Redirect the package to another address.

Can UPS drivers call you?

UPS drivers do sometimes call customers, but when that happens, they provide the tracking number of the package in question, which the customer can verify on UPS’ website.

What corrected address?

Address corrections happen to be a huge profit center for UPS and FedEx. When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. Within the U.S., FedEx also will assess this fee if the address is a P.O. box number or P.O.

How much does UPS charge for an address correction?

The fee for a UPS address correction is $15.90 per package.

How do I upgrade my UPS package in transit?

1. Contact UPS. Dial 1-800-742-5877 and follow the voice prompts to speak with a representative.
2. Tell the representative you want to upgrade your shipping. …
3. Select whether to upgrade your shipping to two-day or overnight. …
4. Pay for the additional shipping charges. …
5. Wait for confirmation numbers.

What are UPS delivery options?

• Our range of shipping options include:
• UPS Next Day Air® Early. …
• UPS Next Day Air® …
• UPS Next Day Air Saver® …
• UPS 2nd Day Air A.M.® …
• UPS 2nd Day Air® …
• UPS 3 Day Select® …
• UPS Ground.

How much does it cost to reroute a UPS package?

Every package that UPS delivers to an alternate drop-off point while your away will cost you $9.99.

What do I do if I receive a package by mistake?

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.

Can you keep a package delivered to you by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Do UPS drivers steal packages?

While the possibility always exists that a delivery driver could steal your package, the chances are slim. … Having a delivery force full of thieves would only lose these companies money and hurt their reputation. Because of this, delivery companies have several safeguards in place.

Can you Unvoid a USPS label?

No. After you void a label, that label is no longer valid and it cannot be unvoided. However, if you still need the label you can create a new one.

How do I cancel a UPS shipping label?

UPS CampusShip To void a shipment select the Shipping tab at the top of the page and then select View History or Void Shipment. Select the checkbox next to the package you want to void and then select Void Shipment.

Do I get a refund if I void a shipping label on UPS?

Refund credits for unused shipping labels are delivered in the form of a refund to the UPS account directly, in the form of credit. Refund credits are automatically applied to future UPS invoices. Lastly, UPS will place some of the void credits in the “Adjustments” category of your next UPS invoice.

How many packages does UPS lose a day?

How many packages does UPS lose per day? Nationwide, more than 1.7 million packages disappear every day, contributing to a total of $25 million in lost goods and services, the report found.

Can you sue UPS for losing your package?

When UPS loses your package and customer services fails to resolve the situation, you may sue. … When UPS delivers your package to someone else, and if it is especially something valuable or personal, you can sue UPS for damages.

How do I know if my UPS package is lost?

1. Go to the UPS website.
2. Click the “Quick Start” tab.
3. Enter your tracking number in the box under “Track,” then click the arrow icon. …
4. Check the status of your package.

How do I cancel my package?

1. Verify that your shipment is eligible for Package Intercept.
2. If eligible, you can submit your request online after logging in with your USPS.com account.
3. After submitting your request, you’ll be provided an estimated total (intercept fee plus estimated Priority Mail® postage, if applicable).

How long does a UPS shipping label last?

UPS prepaid shipping labels do not expire, which makes it possible to include them with your customers’ orders. Before creating your prepaid shipping label, add your customer’s address as a sender and your address as a recipient.

Why won't UPS leave my package?

If a package requires a signature, the UPS Driver can’t leave it. If it does not require a signature and the driver won’t leave it, he may not have the option. If the area is considered unsafe or if a package has been stolen at the address, the address is blocked from release.

Does UPS take pictures of delivery?

The carrier will take a photo of your package being delivered so you know exactly where the package was placed. Our researchers then contacted major mail carriers: UPS, FedEx, DHL and the U.S. Postal Service.